OneCloud Portal

User guides for OneCloud Admin and User portal

Creating an extension dialing IVR in OneCloud
Go to Function Numbers -> IVR numbers -> New IVR number C
Tue, 5 Apr, 2022 at 11:19 AM
How to configure Nightmode or Special Hours in OneCloud Portal
Please note: You will need to have a organization admin rights to be able to configure Voice Prompts You will need to have a organization admin or schedule...
Tue, 5 Apr, 2022 at 2:56 PM
How to edit users in OneCloud portal
TABLE OF CONTENTS 1. To search for users 2. To create a new user 3. To delete an existing user 4. To send a welcome message 5. To download all users i...
Tue, 5 Apr, 2022 at 8:57 AM
ACD Groups
TABLE OF CONTENTS 1. Number settings 2. General settings 3. Agent Settings 4. Distribution of Calls 5. Distribution settings 6. Overflow when Call A...
Tue, 5 Apr, 2022 at 11:49 AM
IVR Numbers
TABLE OF CONTENTS 1. To add an IVR function number 2. Details of the IVR number settings 3. To view the change history of a number 4. To delete a co...
Wed, 6 Apr, 2022 at 9:13 AM
How to configure Exchange Calendar integration with O365
In this guide, we guide you through how to configure Exchange Calendar connector for Setera OneCloud with O365 and OAuth2 authentication. What do you ne...
Thu, 28 Mar, 2024 at 3:06 PM
How to setup Enterprise SIP-Trunk for Teams in OneCloud admin portal
In this guide, we go through how to setup Teams trunk for OneCloud organization. TABLE OF CONTENTS 1. Create Enterprise SIP-Trunk from Organization -&...
Fri, 17 Nov, 2023 at 2:18 PM