SeteraDesk

This guide goes through the frequently asked questions about the Setera OneCloud Mobile App

The video goes through the following topics:

1. Selecting Outbound Caller ID and Presence State

2. How to place calls - to an internal contact, an external number or a contact in your phone contacts

3. Call Transfer - Answering a call and transferring the call to an internal contact

4. Group Call Management - Managing ACD Group members and how to see Group Call Log

PLEASE NOTE
Some features shown in the video require activation of additional features or user rights that may not be available to you, depending on your current subscription or your organisation's user rights configuration. Also some features will require that during app installation you have allowed access to phone contact book.

If you are interested in any of the features shown in the video, please contact your Setera contact person or Customer Service on +358201500800 or support@setera.com

What are VoiP calls?
VoiP calls are calls that come in through the OneCloud to your extension and are routed via the internet. It allows you, for example, to see when a call is coming through the Customer Service group, and to easily identify whether the call is coming to your direct GSM number or if the call is coming through a Group Number. VoiP calls require a good quality internet connection and VoiP calls also have better sound quality than GSM calls.